Shipping policy
Shipping Policy
Last Updated: July 19, 2025
Thank you for supporting Zen Luxxe Artisanal Body & Candle Co. All of our products are handcrafted with care and packed with love. Please review our shipping policy below.
📦 Order Processing
All orders are processed within 3–5 business days (excluding weekends and holidays). During high-volume periods (such as sales or holidays), processing times may be extended slightly. You'll receive a confirmation email with tracking once your order ships.
🚚 Shipping Rates & Delivery
Shipping charges are calculated at checkout based on your location and order weight. We currently ship within the United States.
Standard Shipping:
Delivery typically takes 3–7 business days after your order ships.
You will receive an email with tracking information once your order has shipped. Please allow up to 24 hours for tracking updates to appear.
📬 Incorrect Addresses
Please ensure your shipping address is correct before submitting your order. Zen Luxxe is not responsible for packages delayed, lost, or returned due to incorrect or incomplete addresses provided at checkout.
📦 Lost or Stolen Packages
We are not responsible for packages marked as delivered by the carrier. If your tracking shows “delivered” but you have not received your package, please contact your local carrier first. For further assistance, reach out to us at shopzenluxxe@gmail.com.
🌍 Do You Ship Internationally?
We currently only ship within the United States, but we hope to expand soon!
📧 Questions?
If you have any concerns or need assistance with your order, please contact us at:
shopzenluxxe@gmail.com
Thank you for shopping with Zen Luxxe — where self-care meets luxury.